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Team Center No Data

Question asked by naysz on Aug 21, 2017
Latest reply on Aug 15, 2018 by EMSADMIN

Hi,

 

I am using CA APM 10.5.1. Currently we have a problem with team center that showing no data.

Experience View No Data

Map View No Data

It happened intermittently, and in the IntroscopeEnterpriseManager.log I see some exceptions like this:

 

8/18/17 11:55:50.654 AM ICT [WARN] [Central Fast Correlation incubator queue consumer thread] [Manager.AppMap] Exception when processing Central Fast Correlation incubator
java.lang.NullPointerException
8/18/17 11:55:54.399 AM ICT [WARN] [Central Slow Correlation incubator queue consumer thread] [Manager.AppMap] Exception when processing Central Slow Correlation incubator
java.lang.NullPointerException

 

And there are many message saying vertex association not found like this:

 

8/20/17 02:48:18.978 AM ICT [WARN] [AppMapAsyncExecutor-7] [Manager.AppMap] Vertex association not found: 12858
8/20/17 02:48:20.293 AM ICT [WARN] [AppMapAsyncExecutor-8] [Manager.AppMap] Vertex association not found: 14066

 

I found the KB about that message: What does the "Vertex association not found" [WARN] message in the IntroscopeEnterpriseManager.log mean?  But we didn't change the data source for team center. I attached the enterprisemanager log file. Any suggestions?

 

 

Regards,

Yan

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