Broadcom Customer Care

  • 1.  download a product

    Posted Aug 21, 2017 07:41 AM

    How to download a product with the new support.ca.com? I get the error: Invalid Email.



  • 2.  Re: download a product
    Best Answer

    Posted Aug 21, 2017 11:07 PM

    Hi Gang,

     

    This is Kam from Customer Assistance, seems the problem has something to do you with the special character in your PMFKEY, I'll get back to you privately.

     

    Regards,

    Kam



  • 3.  Re: download a product

    Posted Aug 24, 2017 12:35 PM

    Dear Gang,

     

    If Kam's answer was correct and he answered your question would you be able to mark it as correct?

     

    Thanks,

    Elke



  • 4.  Re: download a product

    Posted Aug 24, 2017 12:46 PM

    It does not work now. Kam asks me to wait GIS’s solution.

    Thanks



  • 5.  Re: download a product

    Posted Aug 29, 2017 03:19 AM

    Dear Gang,

     

    A fix was applied overnight, would you be able to check if it has resolved your issue? 

     

    Thanks,

    Elke