Hi Rodrigo,
I noted a community page similar to the lines that you are checking as below. Hope this helps.
I found a way to remove orange color for VIP / special handling users, pls follow below steps:
1. Edit list _cr.htmpl using WSP
2. Locate below code:
<PDM_MACRO name=lsWrite text="pdm_if '@{list.customer.active_special_handling.length:0}' != '0'">
<PDM_MACRO name=lsWrite text="add_icon_to_cust = 1;">
<PDM_MACRO name=lsWrite text="ref_num_style = 'listWarning';">
3. Remove below line after add_icon_to_cust = 1 line
<PDM_MACRO name=lsWrite text="ref_num_style = 'listWarning';">
4. Publish list_cr.htmpl
5. Click on request in scoreboard, VIP's should only be identified by the megaphone without orange color.
6. Repeat steps 1 to 4 for list_pr.htmpl, list_chg.htmpl and list_in.htmpl.