This can occur for a few possible reasons, but the most common is that the user who is trying to perform this task has mixed roles and domain in the CMS.
Could you send through the roles/domain that are associated with the user that's experiencing this error? You can find this by doing the following:
-Login to the CMS as the admin user (http://<portal-hostname>/admin)
-Click on "User Administration" on the left side
-Click on "Manage Users" on the left side
-Scroll to find the user in question
-Note the "Domain" value under the "General" Tab.
-Note the "Current Roles" under the "Roles" tab.
For your reference, here is the list of default roles and domains for various user types, ensure that the user adheres to these:
Username: AccountManager
Domain: INTERNAL
Roles: accountManager
Username: Admin
Domain: INTERNAL
Roles: administrator
Username: ApiOwner
Domain: INTERNAL
Roles: apiOwner, cmsuser
Username: BusinessManager
Domain: INTERNAL
Roles: businessManager
Username: WebAdmin
Domain: INTERNAL
Roles: cmsuser, webAdmin
External users/developers should have:
Domain: LRSDEVELOPER
Roles combo1: organizationAdmin, registeredUser
Roles combo2: registeredUser
Regards,
Azad