AnsweredAssumed Answered

How can I set the default ticket type on a scratchpad.htmpl from incident to request

Question asked by Edgar13 on Aug 22, 2017
Latest reply on Aug 30, 2018 by carlosgrv

Hi Communities

 

One of our clients is requesting to change the default ticket type on the scratchpad.htmpl from incident to request when selecting a contact and loggin through Quick profile/ Profile browser.

 

Is this possible and do someone know how.

 

Please

 

Regards

Edgar Louw

Outcomes