CA Service Management

Hi All

I have a need to show the name of an Assignee or Group of a specific task that is connected to the Change Order within an Email.

I have a Mulitple Notification on the Change Order Workflow Tasks, in my Notifications 'Message Template' I want to specify a specific tasks Assignee or group name within an email.

When I use @{task.assignee.combo_name} it works and does it show that particular tasks assignee's name, I however want to see the name of the assignee or Group of 2 sequential tasks later in the workflow

I have tried below but with no success

@{sequence.40.assignee.combo_name}

@{task.40.assignee.combo_name}

... and many more

Hope someone can help me.

Try to use:

@{assignee.combo_name}

Thank you Gutis

 I, however, do not want to indicate the assignee of the task the email is triggered from. I need it to reference another task 'assignee' within the same change Order

Hi Jacques, Unfortunately I dont believe this can be done via the attributes in the notification template

Something like this would be an enhancement which you can post here in the community as an "idea" - this way folks can vote for it and product management can review it.

Thanks,

Jon I.

Hi Jon

Thank you for your feedback, I would have thought it possible as one is able to report on properties and the values 

@{call_req_id.properties.0.label}   @{call_req_id.properties.0.value}
@{call_req_id.properties.1.label}   @{call_req_id.properties.1.value}
@{call_req_id.properties.2.label}   @{call_req_id.properties.2.value}

Also, I saw something similar was mentioned in below link jmayer

SDM 14.1 - How to add 'Approval' workflow task comments to 'Abandon/Cancel' CO message template 

I also tagged Jerome

Thank you

Jacques

Tagging Lindsay_Estabrooks in on this one.  @Lindsay - any ideas here?  This is related to your post in May to Jacques about a similar request...

Thank you Jon

Based on the following assumptions:

1. The Multi-Notification macro you are defining is for the chg object.
2. The Workflow task you want to reference is the 4th in the list (guessing by your use of sequence 40)

@{workflow.3.assignee.combo_name}

Hi Lindsay

Thank you for your reply, yes it is a Multiple Notification Macro that is defined on the 'Change Order Workflow Task' Object, this Multiple Notification is then added to the 'Pending' action of the workflow task. The aim is to show via email to the person who needs to approve that 2 tasks further down do have an Assignee or group assigned and they can approve. (EXTRA Info, some of our Approvers are frequently on the road, we present them with a button in the email to approve, this sends an email to PAM to action that their accordingly.)

I tested the following without success on the 'Change Order Workflow Task' object

@{workflow.3.assignee.combo_name}

@{3.assignee.combo_name}

@{sequence.3.assignee.combo_name}

@{task.3.assignee.combo_name}

I also tested @{workflow.3.assignee.combo_name} on the 'Change Order' object  ... but this did not work either.

Thank you 

Kind regards

Jacques

Maybe @{chg.workflow.3.assignee.combo_name} will work if you work in context of wf

Hi Gutis

Thank you very much , this resolved it for me.

Question though ...

Looking at this solution, you seemingly from the WF object have to go back to the chg object and then with dotted reference find your way back again to the WF object ... or is my understanding wrong?

Yes exactly, since only the change contains relations with all related wf objects.

Ahh ... OK, makes sense.

Thank you very much

Jacques, did you mean you would like to show the assignee/group for the next 2 tasks or a fixed position tasks like 4th

and 5th ones? Thanks _Chi

Hi Chi

I would like to show the assignee/group for a fixed position task, however ... to show the next 2 tasks can also be useful ...

Please note that I run this Multiple Notification from the Workflow object

Thank you

Jacques

Jacques, for fixed position tasks, it seems you have it; for next 2 tasks, it is very challenging. The difficulty is, the template is pretty much static so it can't be "programed" to have variables. I can't see how we can do that in multiple

notification. Thanks _Chi

Hi Chi

Thank you for the feedback. I'm happy with what I have now.

Kind Regards

Jacques

Thanks to all involved and your assistance ... much appreciated