AnsweredAssumed Answered

Cannot re-open tickets

Question asked by JPichardo on Aug 23, 2017
Latest reply on Aug 24, 2017 by ArunavaS

Hello Community,

 

We have a Service Desk Manager 14.1 CUM2 implementation. We would like to know if we can configure SDM so the user cannot re-open a ticket after 1 week of being closed. Is this possible? 

 

We know that we can set SDM so the user cannot re-open a ticket after being closed but it lets you specify the time lapse?

 

Regards,

 

Jose Pichardo

Outcomes