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Tech Tip : CA Single Sign-On : Upgrade of Policy Server from 12.52SP1CR05 to 12.52SP1CR06, then we see numerous LDAP errors 81 steadly

  • 1.  Tech Tip : CA Single Sign-On : Upgrade of Policy Server from 12.52SP1CR05 to 12.52SP1CR06, then we see numerous LDAP errors 81 steadly

    Broadcom Employee
    Posted Aug 24, 2017 06:53 AM

    Issue:


    After upgrading Policy Server from 12.52SP1CR05 to 12.52SP1CR06, then we see the Policy Server reporting a lot of LDAP errors 81 steadly like these :

     

    smps.log

     

    [8220/18][Thu Mar 09 2017 12:05:18][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)'

    [8220/18][Thu Mar 09 2017 12:05:18][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*'

    [8220/19][Thu Mar 09 2017 12:05:22][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)'

    [8220/19][Thu Mar 09 2017 12:05:22][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*'

    [8220/12][Thu Mar 09 2017 12:07:23][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)'

    [8220/12][Thu Mar 09 2017 12:07:23][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*'

    [8220/13][Thu Mar 09 2017 12:07:24][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)'

    [8220/13][Thu Mar 09 2017 12:07:24][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*'

    [8220/18][Thu Mar 09 2017 12:07:44][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*'

    [8220/19][Thu Mar 09 2017 12:07:46][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)'

    [8220/19][Thu Mar 09 2017 12:07:46][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*'

    [8220/17][Thu Mar 09 2017 12:07:47][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = '(myvariable=*)'

    [8220/17][Thu Mar 09 2017 12:07:47][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*'

    [8220/13][Thu Mar 09 2017 12:07:47][SmDsLdapConnMgr.cpp:1190][ERROR][sm-Ldap-02230] Error# '81' during search: 'error: Can't contact LDAP server' Search Query = 'objectclass=*'

     

    How can we solve this ?

     

    Environment:

     

    Policy Server 12.52SP1CR05

     

    Resolution:

     

    Upgrade Policy Server to 12.52SP1CR07 to solve this issue :

     

    Policy Server

     

    The following issues were fixed in Policy Server:

     

    Salesforce Case Number

     

    Internal Defect ID

     

    Issue Description

    00691198 DE282824 User store fails with the Cannot contact LDAP server error during a search under heavy load.

     

    Defects Fixed in 12.52 SP1 CR07

    KB : TEC1091307