CA Service Management

Hi team,

How to check if a contact is Special Handling  in spell ?

thanks.

Hi, something similar to this

int shcount, i;
object shList, sh_dob;
send_wait(0,top_object(),"call_attr","contact_handling","sync_fetch","MLIST_STATIC", format("contact = %s AND special_handling.delete_flag = 0", $args.requestor.id),-1,0);
if (msg_error()) {
  logf(ERROR, "Error in sync_fetch '%s'", msg[0]);
  return;
 }
 shcount = msg[1];
 shList = msg[0];
 if(shcount < 1)
 {
 //iterate trought shList
  
  for (i=0;i<shcount;i++) {
     send_wait(0, shList, "dob_by_index", "DEFAULT", i, i);
     sh_dob = msg[0];
     logf(SIGNIFICANT, "Special handling %s",sh_dob.sym )
  
  }
 }