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Mobile Application: Create both Incident & Request supported?

Question asked by Sandeep.Sharma on Aug 26, 2017
Latest reply on Sep 8, 2017 by Maheshwar_Kusuma



Environment: CA Service Management r17.0/ conventional configuration

Capability: Only CA SDM ticketing implemented (NO USS, Service Catalog, Asset Manager etc.)


A global retailer would like to roll out CA Service Management mobile application for field end users and analysts world wide.


The end users and analysts should be able to create BOTH Incidents and Requests using mobile application. Is this supported?


As per TEC 1438242 it seems this is possible, BUT I also hear that only 1 type of ticket can be created via mobile application!


As this is a key business requirement, I would appreciate if this can be confirmed so that I can revert to the client with definite reply!