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I want to start a service type event after a ticket is reopened....how am I supposed to do that??

Question asked by Megha_v on Aug 28, 2017
Latest reply on Sep 4, 2017 by jagatjyoti1

Suppose a ticket is resolved before its SLA gets expired.. and the ticket is again opened (from resolved). I want a new service type event should start. Can anyone please suggest something??

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