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Requirement on status transition in servicedesk

Question asked by RAO.k on Aug 28, 2017
Latest reply on Aug 29, 2017 by cdtj



We have a requirement that  four roles in service desk should have an access on status transition, if it is standard type change, same should not apply to other type of changes (Normal, emergency).


I did below things:

1. I allow the status transition on the role data partition.

2. Applied the condition on transition for standard type changes and other types.


But the challenge is need to apply this requirement for only four roles, not for other roles.


How can we do this?