CA Service Management

  • 1.  How to disable few feature in uss based on user/ldap

    Posted Aug 28, 2017 11:26 AM
      |   view attached

    HI,

    We are using service management 14.1 in which we have uss application. when uss url open up there are few tabs on main page like "report an incident" and "order a product or service". I want to design such a way these feature is shown only to few set of users and not to others(I have attaché the image of which should be hidden/shown in this post.). Can someone please tell how can I do this.



  • 2.  Re: How to disable few feature in uss based on user/ldap

    Posted Aug 28, 2017 01:58 PM

    Hi Shubha,

    I think the only thing you can hide on USS is the "communities" part - I dont believe you can customize the rest of the items.

    Anyone else have any ideas on this??

    Jon



  • 3.  Re: How to disable few feature in uss based on user/ldap
    Best Answer

    Posted Aug 30, 2017 07:10 PM

    Hi Shubha,

    I have confirmed that the only thing that you can hide in USS is the "communities" piece - but there is no way to make other items show or hide depending on the person's user account.

    Thanks,

    Jon I.