Good Morning Wicner.
This information can also be retrieved from the mdb database.
Please check the below and let me know your findings.
The question:
You set 'workflow drive approval process' for a service.
Where do you specify which PAM process to be triggered/started/executed?
In the SC-UI: SC/Admin/Event-Rules-Actions:
Event - Request/Subscription Item Change
Rule - When Status is Submitted and Approval Process is driven by Workflow
Action - Launch Approval SRF
The action shows the type='CA Process Automation'. And the name shows the PAM process name.
SELECT type,action,display_name,description,is_system,rule_id
FROM mdb.dbo.usm_rule_action
where display_name like '%Launch App%'
With the Result:
- JAVA
- com.ca.usm.workflow.util.ITPAMAction,procDefName=/CA SLCM/SRF/Approval,RequestID=$request_id$,RequestItemID=$id$,AssigneeIDList=,EscalationID=
- Launch Approval SRF
- Launch CA Process Automation start request form for approval of service
- 1
- BILL_CHANGE_WF_ALL_SUBMIT
Next query:
SELECT rule_id,status,display_name,description,event_type_id
FROM mdb.dbo.usm_rule
where rule_id = 'BILL_CHANGE_WF_ALL_SUBMIT' (taken from the above result)
With the result:
- BILL_CHANGE_WF_ALL_SUBMIT
- 1
- When Status is Submitted and Approval Process is driven by Workflow
- Rule with filter that fires once for each service when a request is submitted for approval (WFAllSubmit)
- BILL_SUBSCRIPTION_CHANGE
Next query:
SELECT event_type_id,display_name,description,event_name,nsp_path
FROM mdb.dbo.usm_rule_event_type
where event_type_id = 'BILL_SUBSCRIPTION_CHANGE' (taken from the above result)
With result:
- BILL_SUBSCRIPTION_CHANGE
- Request/Subscription Item Change
- When a Request/Subscription Item is modified
- MODIFIED
- BILL_SUBSCRIPTION_CHANGE
This is an ootb definition. Which can only be edited in a 'limited' way.
The good practice then is to create(or copy) this into a new one.
And then change the new one with your own details.
Then DISable the ootb definition and ENable the one you created.
Kind regards, Louis.