Symantec Access Management

  • 1.  Tech Tip : Policy Server hang and fall into a deadlock

    Posted Aug 29, 2017 10:08 AM

    Problem

    When using Policy Server, it runs into a deadlock and stop serving requests. What we can see from pstack during hung status:

     

    Thread 77 (Thread 0xac9bbb90 (LWP 1353)): 

    ..#3 0x00e1b9f3 in EnterCriticalSection(_critsection*) () from /opt/ca/siteminder/lib/libsmcommonutil.so 

    #5 0x00686a39 in CSmObjDictVendor::LookupVendor(CSmObjId const&) () from /opt/ca/siteminder/lib/libsmobj.so 

    #6 0x0816fb8a in CSmAgentIdentity::FetchDevice() () 

    #7 0x0816ed71 in CSmAgentIdentity::SetAgentIdentity(CString&, int, CString&) () 

     

    Environment

    Policy Server R12.52 SP1 CR01 on RHEL 5.11

    Resolution



  • 2.  Re: Tech Tip : Policy Server hang and fall into a deadlock

     
    Posted Aug 29, 2017 11:13 AM

    Thank you for sharing this tip with the community Julien!

    Tech Tip : Policy Server hang and fall into a deadlock