Symantec IGA

Hi Guys,

Anyone can point out the reference for deployment error code. 

I ran into error code 9 during the prod deployment and no hope finding what is the meaning of the error code.

The deployment terminates at services initiation step.

deployment log extract:

2017 Aug 31 14:05:12 CA_New Service im_jcs on 172.20.51.83 is now initialized
2017 Aug 31 14:06:27 CA_New [ERROR] 9 Failed running services O/S configuration scripts on 172.20.51.83: (error code: 9):
2017 Aug 31 14:06:27 CA_New ........................[ERROR] Failed to start the Provisioning Server (error code 9):
2017 Aug 31 14:06:27 CA_New [INFO] Copying schema files from ProvisioningDirectory/multitenancy/schema/ to Directory/dxserver/config/

...

2017 Aug 31 14:06:27 CA_New [ERROR] Initialization script for improvisioning exited with error status 9
2017 Aug 31 14:06:27 CA_New [ERROR] The service improvisioning failed to initialize (error code 9). Please inspect the log file: /opt/CA/VirtualAppliance/logs/ca_vapp_main.log
2017 Aug 31 14:06:27 CA_New deploySolution terminated with exit code 9

You may be best served by opening a support case with CA Support to further review the problem and collect logs.

Thanks for your suggesstion but I can't open a support case. It said the service is unavailable.

Hi Orawan,

That may have been temporary. Were you able to create a case?

If not, I can create one on your behalf.

Thanks,

Marline.

Hi Marline,

No,i could not open the case. Please  open the ticket  for this issue.

Thank you,

Orawan.

Hi Orawan,

I have raised a new case on your behalf and will communicate with you from this case. 

Thank you. 

Marline.