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Substitution error in resource /organizations/servicemanagement/capability/datasources/sdm_ds, field 'username'. Attribute 'username' is not defined in the Entire hierarchy

  • 1.  Substitution error in resource /organizations/servicemanagement/capability/datasources/sdm_ds, field 'username'. Attribute 'username' is not defined in the Entire hierarchy

    Posted Sep 01, 2017 04:51 AM

    I am trying to view reports  and i get the attached error below



  • 2.  Re: Substitution error in resource /organizations/servicemanagement/capability/datasources/sdm_ds, field 'username'. Attribute 'username' is not defined in the Entire hierarchy
    Best Answer

    Posted Sep 01, 2017 08:17 AM

    Hello Mafundi

     

    Usually that error occurs when the authorization reports was not ran before attempting to access the Service Desk Reports.

     

    Configure CABI JasperReports® Server r6.2.0 for CA Service Management - CA Service Management - 14.1 - CA Technologies D… 

    As the CA SDM user, authorize yourself to view required data in the reports.

    • Log in to the CABI JasperReports® Server r6.2.0, as the CA SDM user, with the organization as servicemanagement.
    • Navigate to View, Repository, Organizations, servicemanagement, capability, and execute the User Authorization for CA SDM report.

    • Enter your CA SDM credentials and then click OK.
      Authorization confirmation message appears.

    Best Regards,
    Ruben Reyes
    CA Support Engineer



  • 3.  Re: Substitution error in resource /organizations/servicemanagement/capability/datasources/sdm_ds, field 'username'. Attribute 'username' is not defined in the Entire hierarchy

    Posted Sep 01, 2017 09:02 AM

    Thank you .It worked .