IT Process Automation

  • 1.  IRF -  how to get username

    Posted Sep 02, 2017 01:58 AM

    Is there any built-in function/variable that returns username of user that opened the IRF? Something similar to _.user.id in Service Catalog forms?

    Regards,

    Milan



  • 2.  Re: IRF -  how to get username
    Best Answer

    Broadcom Employee
    Posted Sep 05, 2017 11:34 AM

    There is not a way to see who simply opened a form.  But if they completed the form, that is saved in a variable in the process called something like this:

     

    Process.Assign_User_Task_1.repliedBy

     

    Where Assign_User_Task_1 is the name of the operator that calls the IRF.

     

    If this answers your question, please mark this post as answered.



  • 3.  Re: IRF -  how to get username

    Posted Sep 06, 2017 11:34 AM

    Thank you Andy for your answer. As you wrote the variable  Process.Assign_User_Task_1.repliedBy is available only after IRF is completed. We use IRF to be able to assign an approval task to our users.  Our users ask for the possibility to send a comment from IRF to ServiceDesk without having to complete the task. Sometimes the approval task is assigned to a group. We have to know who exactly created the comment. Because we use customized dashboard on USS homepage with a list of user's task I resolved the problem by sending the value of username as a parameter in the PAM task URL.