Trying to add a user, and I get the "duplicate" error message, but they are not in our Rally instance. Could they be associated with another company's Rally account?
Yes, usernames must be unique across all Subscriptions in Agile Central. The username must exist in another Subscription whether it is another company or a Trial or Community Edition for the user. Here is an article that explains the options in this situation.
Username Conflict when adding a new user in CA Agile Central.
Please let us know if you have further questions.
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