CA Service Management

  • 1.  CMDB

    Posted Sep 07, 2017 09:54 AM

    Hi,

     

    We have a requirement that in CMDB if analyst updated the patch applied date, he should received reminder notification a day before the actual date. How can we achieve this?

     

    1.Need to configure new mail template.

    2.through macro condition , can we achieve this?

     

    Regards

    Venkatesh



  • 2.  Re: CMDB

    Posted Sep 14, 2017 05:23 AM

    Hi,

    You may mostly need to add POST_CI trigger to your nr object that with some small spel code will attach an event with the corresponding fire time.

    Will be considered customization outside of CA support

    My 2 cents

    /J