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CA Servicedesk 14.1 integration with CA siteminder 12.52

Question asked by shiv.choudhary on Sep 8, 2017
Latest reply on Sep 8, 2017 by Ujwol Shrestha

we want to do integration of CA Servicedesk 14.1 integration with CA siteminder 12.52 but it's not getting happened 
issue stuck with IIS (CA said we can't support you on this )if anyone can help me with that it would be great .

There are three components involved in the integration :

  1. Web Agent 
  2. IIS configuration
  3. Web server (policy server)

Web agent installation done from Siteminder team .

IIS configuration we don't have exact idea what we have to do in this ..?

what we have done at our end is that while running pdm_configure we have selected both IIS & tomcat config type .

Plz tell me if any thing else that we have to do from Servicedesk end .

Meanwhile Servicedesk is working fine with Tomcat but with IIS we are not able to do this integration.