can someone share the location for ITCM & SD Greenbooks documents?
I'm not be able to find a recent version of these documents, all links found refers on an not existing url.
Sorry for the delayed response. Below is the link for Integration Best Practices Vol2. I don't have Vol 3. Let me ko wif you have any difficulties in accessing the below link
Integration Best Practices - Vol 2
Not sure what version you are looking for but hope below links help you in your search
ITCM: Green Books and Green Papers - CA Client Automation - 12.9 - CA Technologies Documentation
all links in the page you mention are broken, I obtain "404 Not Found" message. Is it my connection problem?
Correct - the Service Desk green books were a bit aged and thus were removed from the support site some time ago. If you need one we may be able to post it here for you - I do have copies on my local system.
Which ones are you looking for specifically?
thank you very much ... I'm looking for CA_SDM_Integrations_Vol_3, I think it is the last available...
In case if you face any issues accessing the link, Please find the file attached.
it is always useful... I'm waiting the CA_SDM_Integrations_Vol_3 from Jon if he finds it.
Retrieving data ...