CA Service Management

Hello community,

I faced strange behavior, when I'm trying to kill process using pdm_kill i'm receieving followed error:

D:\Program Files (x86)\CA\Service Desk Manager\bin>pdm_kill.exe spel_srvr
  Killing pid(8040)  Name(spel_srvr.exe)
Set Debug Privilege error

I'm running cmd with Administrator rights as usual, also I tried to check run as admin flag in pdm_kill.exe app but nothing changed.

Any suggestions?

Regards,

cdtj

See if the Local Admins have the debug privilege disabled via GPO Setting Debug Permissions . I just tested the above command on a new SDM 17 install and I can succesfull restart spel_srvr:

C:\Windows\System32>pdm_kill spel_srvr.exe
  Killing pid(1584)  Name(spel_srvr.exe)
Process id 1584 terminated

Hi Timur,

Do you see any events captured in the server events log, you might as well want to check those for any specific related  permission denied access.

Hi Timur,

You can use pdm_bounce command as an alternative as follows to archive same result:

pdm_bounce spel_srvr

Do you get the same error with pdm_bounce as well?

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Kind Regards,

Brian

Maheshwar_Kusuma,

thanks for suggestion, windows' log is the last place that I check

Brian Mathato,

yeap, same error here, because pdm_kill is a part of pdm_bounce's logic.