AnsweredAssumed Answered

Failed to retrieve information of Robot at controller

Question asked by ayushs on Sep 14, 2017
Latest reply on Sep 14, 2017 by Issac08

Hi,

 

We are trying to deploy CA UIM robots on Azure servers in our environment.

We are installing the same way how we do it on other servers from our primary Hub server.

 

But we are getting error as "unable to reach controller" in IM and "failed to retrieve information of Robot at controller".

 

 

Can you suggest me what is the correct way of installing CA UIm agents in Azure servers or DMZ servers.

 

is there any other process.

 

 

 

Thanks

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