AnsweredAssumed Answered

Update Service Desk Ticket fields Programmatically using webservices

Question asked by abhay.dhar on Sep 14, 2017
Latest reply on Sep 26, 2017 by Patsy-VA

Hi All,

I have used the webservices method - createRequest() to successfully create a Service Request. 


I wanted to know which webservice method should I use to update the fields of the new service request created. I am specifically looking to update the Status dropdown.


So far I have tried changeStatus(), updateObject() and attachChangeToRequest() unsucessfully. Also, please note I can't install SoapUI as of now on my development machine , so is there any workarounds or documentation to refer to achieve this