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Change Order - Required Field for Emergency Type Only

Question asked by TheKatherine on Sep 14, 2017
Latest reply on Sep 20, 2017 by TheKatherine

My ECAB group would like to know why a Change Order was put in as Emergency .. .their suggestion is to add a new field (comment box) somewhere on the Change Order form and make it required when the change order type = Emergency and the ticket is initially opened.

 

Is the best way to do this by creating a new field in the DB / Schema and then add it to the form with some code that makes it required or can I somehow make the Business Justification field (on the Additional Information > Properties tab) required when the change order type is = Emergency?

 

Any help on this would be appreciated.

 

 

thank you

Katherine

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