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How can I have the Self-Service from in Service Desk autofill certain forms in the Analyst's form?

Question asked by RichFTB on Sep 18, 2017
Latest reply on Sep 19, 2017 by RichFTB

Out of the box, the Service Desk Manager's Self-Service form will take the user accessing the site and display them as the 'Reported by' user.  This information is then used to fill in the 'Log agent' and 'Affected End User' on the Analyst's request/incident form.  Among other adjustments, I would like this information to instead populate the 'Log Agent' and 'Requested By' fields so we can then insert a field for 'Affected End User' and a supervisor may request certain things for another user.  How can I accomplish this? 

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