It appears that there are macros in the source code of the Employee detail_cr.htmpl form and it looks as if they push the log_agent information to the Request when created. We got the Requestor Field in the Employee detail_cr.htmpl form to work with lookup, and as Richard stated, but would like to have Affected End User be the lookup (but don't even see it as a field on the Employee form) and have the Requester field be auto-fill with the log_agent but changeable via dropdown. Other options we considered, if there is a way, to prevent Requested_by from being required for just Employees (although don't see attr_control as an option for the tables we can do partitions from) or, if possible, create a default status for just Self-Service tickets (don't know where or how these are assigned to Open status when submitted).