We often come across an issue where the robot inactive alerts generated by HUB are not normally suppressed when the specific device is placed in maintenance mode. When ever a robot is placed in maintenance we expect all the alerts that are generated against that robot are to be suppressed, but this doesn't normally happen .
Just to avoid this situation we have to create a pre processing rule in NAS to suppress all the alerts generated by the device . Maintenance mode in UMP seems to be completely useless against the robot inactive alerts.
Is this a expected behaviour that the robot inactive alerts would not be suppressed when a device is placed in maintenance ?
Does anyone face similar issue ?