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Robot inactive alerts not suppressed when device is placed in maintenance ?

Question asked by Phani Devulapalli Champion on Sep 18, 2017
Latest reply on Sep 21, 2017 by Phani Devulapalli

Hello All,

 

We often come across an issue where the robot inactive alerts generated by HUB are not normally suppressed when the specific device is placed in maintenance mode. When ever a robot is placed in maintenance we expect all the alerts that are generated against that robot are to be suppressed, but this doesn't normally happen .

 

Just to avoid this situation we have to create a pre processing rule in NAS to suppress all the alerts generated by the device . Maintenance mode in UMP seems to be completely useless against the robot inactive alerts.

 

Is this a expected behaviour that the robot inactive alerts would not be suppressed when a device is placed in maintenance ?

 

Does anyone face similar issue ? 

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