My Tasks in the mobile App is displaying 0 tasks assigned to the analyst even though there are several tasks assigned to him.
Thank you for your support
What is the Mobile App version you are running?
Please also confirm the Service Desk version you are running and what patch level it is on?
The Mobile App version is 3.1.11 Build 36
CA SDM version 188.8.131.52
If I do remember only approval task type will be display there.
Are those assigned been approval tasks?
That may explain
My 2 cents
Actually one task ais submitted for approval. but in case an analyst wants to access his list of assigned Workflow tasks, how can he access it from the mobile app?
Is this specific to one particular user? Do you have any other mobile device to see if the issue is device specific?
I have tested on IOS and Android it is the same issue.
Does this affect all users, or only specific users? Also is it the same for all roles?
Let us know.
It affects all Analyst and it is the same for all roles.
The Analyst is able to view the number of incidents assigned to them. The problem appears specifically on Tasks.
In addition to what Jon/Mahesh asked - are these tasks showing up only for a specific ticket type (example: showing up only for change orders but not for requests/incidents). Are these classic workflow tasks? Or PAM tasks?
Any uniqueness around those items..
What release of the app / SDM are you using for this?
The customer currently is using Request/Incident/Problem module. These are classic workflow tasks.
Would you be able to raise a support case for this?
I think we need to look into couple of logs to see if the workflow module of SDM REST got deployed properly or not. That's the one that supports us to show you the tasks
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