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can we use 'self-service symbol' field on chg category in maileater

Question asked by subbaraomahendrakar.1 on Sep 19, 2017
Latest reply on Sep 19, 2017 by jmayer



is there a possibility to use 'self-service symbol' field present on change category in maileater.


if so what is the process and how I can add it in maileater so that it creates change ticket when 'self-service symbol' is given in maileater format.


Thank you