Clarity

  • 1.  15.2 Timesheet update error

    Posted Sep 19, 2017 11:17 AM

    Hi,

     

    We are getting below error from browser trace while submitting the time sheet in 15.2 new UX. Using IE11. 

    Any suggestion on fixing this error?

     

    Thanks,

    Shiva 



  • 2.  Re: 15.2 Timesheet update error

    Posted Sep 19, 2017 11:40 AM

    What does the app-ca.log say?

     

    Regards

    NJ



  • 3.  Re: 15.2 Timesheet update error

    Broadcom Employee
    Posted Sep 20, 2017 03:38 AM

    Hi Shiva,

     

    You posted the console errors which are client side, can you tell us what error code you see in PPM new UI and at the same time on app ca log

     

    Regards

    Suman Pramanik



  • 4.  Re: 15.2 Timesheet update error

    Posted Sep 21, 2017 03:49 AM
      |   view attached

    HI Suman,

     

    the application say 'update failed for time entry' and I didn't see anything in app-ca.log. attached the app-ca log.

     

    Thanks,

    Shiva

    Attachment(s)

    zip
    app-ca.log.zip   133 KB 1 version


  • 5.  Re: 15.2 Timesheet update error

    Broadcom Employee
    Posted Sep 21, 2017 04:04 AM

    It could be data issue I am guessing, please open a case and we will look into it.



  • 6.  Re: 15.2 Timesheet update error

    Posted Sep 21, 2017 05:52 AM

    I am upgrading to 15.3 now. If same repeats in 15.3 will raise a support case.

     

    Thanks,

    Shiva



  • 7.  Re: 15.2 Timesheet update error

    Broadcom Employee
    Posted Sep 21, 2017 06:08 AM

    Sure, there could be data issue what can trigger that. So let us know.

     

    Regards

    Suman Pramanik