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USS Data Source ERROR : Error connecting to ServiceDesk Manager REST URL

Question asked by kgaurav.contractor on Sep 20, 2017
Latest reply on Sep 22, 2017 by Raghu.Rudraraju

Hi Team,

 

we are seeing error in uss data source while accessing CASD 

 

error : "The system was unable to log you in. Please make sure the provided credentials are right.
Error connecting to ServiceDesk Manager REST URL."

 

version : 14.1 for both casd and ca uss

 

i have created new web policy to check if that works but still we are seeing same issue 

 

below are the error captured in stdlog file :

 

"14788 ERROR sda.cpp 2384 Login policy is not found
 14788 ERROR sda.cpp 2384 Error - invalid login policy"

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