perumala

COMMAND EXECUTION ISSUE WITH RUN SCRIPT OPERATOR

Discussion created by perumala on Sep 20, 2017
Latest reply on Sep 20, 2017 by deama10

Hi Team,

 

We have installed the ITPAM Agent in one of our target node with deprecated communication. And the CA Process Automation Agent service is running perfectly in the Windows Service Console. But we are not able to check the agent status via CA ITPAM (Agent Console) in the configuration tab.

 

Our ITPAM Application is running over https communication.

https://<instancename>:8443/itpam

 

ITPAM Details: -

CA Process Automation Service Pack 04.3.02

Version: 04.3.02
Build: 04.3.200 - May 8, 2017 12:07:12 AM

 

 

 

Agent Log: -

-----------------

2017-09-20 07:40:23,141 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] Mapping File serviceOperationMappingFilenot Found. This may be available at GUI or Source.
2017-09-20 07:40:23,141 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] SimpleCastorXMLUtil.getMapping: failed to find mapping serviceOperationMappingFile file: serviceOperationMappingFile
2017-09-20 07:40:30,644 WARN  [com.optinuity.c2o.util.SSLCertificateUtilities] [A Agent Startup] Setup to accept all SSL Certificates

 

ITPAM Log: -

-----------------

2017-09-20 10:55:56,887 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : e2e43786-c8b3-40c1-8f0c-940689225b09 is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 10:57:36,828 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : 86469863-9b15-44b1-be26-3fdc5aeee09c is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 10:58:56,905 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : e2e43786-c8b3-40c1-8f0c-940689225b09 is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 11:00:16,911 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : 86469863-9b15-44b1-be26-3fdc5aeee09c is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 11:01:36,932 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : e2e43786-c8b3-40c1-8f0c-940689225b09 is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)
2017-09-20 11:02:56,942 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : 86469863-9b15-44b1-be26-3fdc5aeee09c is not reachable
com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node
 at com.optinuity.c2o.transport.Resolver.getNodeURL(Resolver.java:417)
 at com.optinuity.c2o.c2oserver.ServerManager.initiateAutomaticTouchpointRecovery(ServerManager.java:4921)
 at com.optinuity.c2o.c2oserver.ServerManager.access$400(ServerManager.java:247)
 at com.optinuity.c2o.c2oserver.ServerManager$6.run(ServerManager.java:1464)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)

 

Kindly help us to sort out this issue.

 

Thanks in advance.

 

Regards,

Arunkumar Perumal

+91-9971559485

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