DX Unified Infrastructure Management

  • 1.  data_engine is down

    Posted Sep 21, 2017 07:50 AM

    Hi All,

     

     data_engine and its dependent probes are not starting after migrating the database to new DB server.

     

    Have run the installer and created the DB in new server and changed the host name in data engine.Kindly suggest.

     

    Tried the below steps:

    Move the UIM Database (MS SQL Server) - CA Unified Infrastructure Management - 8.1 - CA Technologies Documentation 

    UIM database migration 

     

     

    Note : I am not taking the existing data to new one ,mapping to fresh Database.



  • 2.  Re: data_engine is down

    Broadcom Employee
    Posted Sep 21, 2017 10:00 AM

    can you telnet from the primary hub to the new sql server instance on IP and port for the sql server?

    IE telnet 192.168.1.1 1433 as an example?

    can you create and ODBC connection from the primary to the sql server using same username and password as the data_engine?

    have you reentered the database information using IP address rather than DNS name in the data engine and restarted?

     

    If none of the above helps I would suggest opening a support case.

    you can also set the data_engine loglevel to 3 and logsize to 35000 and restart and check the logs for clues.



  • 3.  Re: data_engine is down

    Posted Sep 21, 2017 11:16 AM

    Can you share the logs please?

    Did you check the network flows? Did you change the jdbc connection string on the data_engine?   



  • 4.  Re: data_engine is down
    Best Answer

    Posted Sep 21, 2017 12:32 PM

    Issue was with DB tables ,after re-creating database issue has been fixed.