CA Service Management

Hi Team,

I have a Service with one offering assigned. This offering has some Service Options.

Is it possible, that when the user is selecting one of these Options, that another Offering is displayed?

Example:

Service: Notebook

Options Notebook1 and Notebook2

When the user now selects Notebook1 he wants that another Option is displayed, where he can select a Docking station. 

Thank and best regards,

Markus

Good Morning Markus.
 
As far as I can see, this is possible from within 1 option with a corresponding form.
On the form you design all possible fields, related to a 'Notebook'.
And then ina script on the form, you can hide/UNhide e.g. the 'Docking Station', depending on the selected 'Notebook' type.
 
Thanks and kind regards, Louis van Amelsfort.

Hi Louis,

thanks for this answer. I assumed that this is the only way to do it. Unfortunately this is too much effort for the customer, so he will live with it, that the dependent option is always displayed.

Best regards,

Markus