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Default area in self-service incident

Question asked by diogo.nobrega on Sep 22, 2017
Latest reply on Sep 22, 2017 by diogo.nobrega

Hi everyone,

 

I think this is a simple issue, but I'm not figuring out how to do it. I would like to preload a default area (and make it read only) in self-service opening of a incident (most specifically, when the user is anonymous, but the condition is easier to do). Since the forms of self-service are more limited, are there any way to accomplish this? I've thought in editing home.htmpl file, but all code for opening a ticket is packed into a function called "prompt_for_knowledge" (which is located in an external javascript file).

 

Any ideas?

 

Thanks,

 

Diogo

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