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Sergio's note
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Hi Janelle,
"Internal Server Error happend during controller invocation! org.mortbay.jetty.EofException" is a generic error I am afraid, we would need DEBUG log to identify the root cause.
If you are using 10.5.1, I strongly suggest you to apply the latest 10.5.2HF#39 as it contains major performance improvements for ATC/EV (it is the latest HF as of now). Open a support case to obtain a copy and details of the hotfix.
Please note that the new APM hotfix mechanism in 10.5.x allows you to upgrade your Introscope EMs in a matter of seconds, there is no longer need to reinstall your EMs or database!
I hope this helps,
Sergio