Hi,
It seems you enabled Security Area for your account.
Could you please check if Security Area is linked properly?
1. Open DSM Explorer with Administrator.
2. Select Domain Name under [DSM Explorer] in left pane.
3. Select menu [Security] - [Security Profiles].
4. Select your target account and Click [Security Areas].
5. Check linked [Security Area name]. After that, close the window.
Note: If you don't see any Security Areas, please turn OFF to [Enable Security Area support for this profile] and skip following steps.
6. Select menu [Security] - [Security Areas].
7. Check if linked Security Areas (checked in step 5) are checked.
If you don't have to use Security Areas, you can select [Off] to Security Area support.
After that, please open DSM Explorer using target account.
Regards
Yas