Is there a way to edit the default filter for requests in the CA Service Management app? I'm currently working on a multi_tenancy enviroment in which i would need the client to see tickets from varied tenants;
Maybe one of the queries that we have like the one associated to My Call Requests is a starting point? Checkout all the queries available under the My *** section in Administration - service desk - application data - stored queries.
email@example.com and active=1
Just to clarify - when you say "app" are you referring to the Mobile App for CA Service Management, or are you referring to the standard web interface for CA Service Desk?
Let us know,
yes, i'm talking about the mobile "app"
In the mobile app, the Default filter is normally the All Incidents / All Requests type of "All" filter. Basically its defaulted to an SDM Stored Query with symbol name: INASG
There's no easy way to change this from the app side.
However, if you change the stored query in SDM with symbol INASG, and have a different where clause which suits you. This way you are impacting the default filter on the app from the server side.
Hope this helps
Thanks Rhagu, are all queries under analyst role using this default stored query? is there any document which specifies them? for an example, if I want to change the query related to tickets opened by the end user, which stored query should i edit?
Thanks! I will do some research and check the thread as answered later.
Hi @LucasMesquita ,
Can we consider this one to be answered at this point?
Let us know if the info from Raghu.Rudraraju helped.
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