I am trying to create an incident via mail eater.
I am passing all the required attribute along with customer. It is working fine.
But when we are passing
%CUSTOMER = (Nothing.. only blank)
%GROUP= ICT SI
Then its taking the Affected End User as the person who is sending mail to create the incident. My concern is it should be failed to create the incident, but it should not take the default value as the person who sent the mail.
Can any one explain why this is happening.
Thanks & Regards,