AnsweredAssumed Answered

customer default in SDM Via Mail Eater

Question asked by Vikash_Sonar on Sep 25, 2017
Latest reply on Sep 27, 2017 by Jon_Israel

Hi Folks,

 

      I am trying to create an incident via mail eater.

I am passing all the required attribute along with customer. It is working fine.

But when we are passing

%CUSTOMER =       (Nothing.. only blank)

%GROUP= ICT SI

Then its taking the Affected End User as the person who is sending mail to create the incident. My concern is it should be failed to create the incident, but it should not take the default value as the person who sent the mail.

 

Can any one explain why this is happening.

 

Thanks & Regards,

Vikash

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