Hello Jon,
Sorry for the confusion. Please check the below details of different cases:
1. On Initial notification, when a ticket assigned to the group, all members get notification. Email address and notification method is mapped correctly for all members of the group. But in notification history it is showing only 4 members got notifications out of 6 members.
2. When we send manual notification to individual/multiple contact from ticket, it is not displayed in Notification history, however user gets the notification in mailbox.
3. When we update status of ticket to Awaiting User, it sends notification to Affected End User and Requestor, but in Notification history it shows only notification sent to Affected End User.
Notifications are going properly to users, issue is only while displaying them in Notification history.
Please let me know for any further information.
Thanks.