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cp4 notification issue

Question asked by subbaraomahendrakar.1 on Sep 26, 2017
Latest reply on Sep 27, 2017 by Jon_Israel


We recently applied CP4 in our SDM AA environment and observed that some notifications are missing on ticket when we check it from ticket --> view ---> notification history.


does any one know how to capture this in logs to whom the notification sent and not for others . for ex: during ticket creation initial notification when go to group in our ca if that ticket group has 5 members, after cp4 initial notification is triggering to 3 member but not for other 2 members.


we want to caputure this in logs does any one know how to capture it?