CA Service Management

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  • 1.  Approval flows in Incidentes/Solicitudes/Problemas

    Posted Sep 26, 2017 06:12 AM

    Good morning,

     

      In Incidencias and Ordenes de cambio is the possibility of creating approval flows. In Incidentes/Solicitudes/Problemas, within the application, you do not see that possibility, is there any way to do it?

     

    Thanks and best regards



  • 2.  Re: Approval flows in Incidentes/Solicitudes/Problemas
    Best Answer

    Posted Sep 26, 2017 06:18 AM

    What version of SDM are you using ?

    The ability to have a Workflow attached to Incidents/Requests/Problems has been added in 14.1 CP1 - see the release notes at CA Service Management Release 14.1.01 Enhancements - CA Service Management - 14.1 - CA Technologies Documentation 



  • 3.  Re: Approval flows in Incidentes/Solicitudes/Problemas

    Posted Sep 26, 2017 06:29 AM

    Hello Cristi,

     

      Thanks for the answer, the version is 12.9

     

    Best regards