AnsweredAssumed Answered

Maileater, Not Setting Assignee

Question asked by jordanreich on Oct 2, 2017
Latest reply on Mar 22, 2018 by jordanreich

Attempting to create tickets via email (through maileater).


Using the following format:

%Requester=ID0000001

%Customer=ID0000001

%Category=Assistance-Inquiry.Hardware.PC

%Status=Acknowledged

%Assignee=ID0000002

%Group=CSS T2 On Site Salem

%Summary= Test 1 for Jordan

%Description=

Testing testing

 

This emample will create the ticket (with all fields indicated above). EXCEPT that it will no longer since the migration to SDM 17.0 attach this ticket to the assignee listed. The assignee remains blank. Any thoughts?

 

Thanks!

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