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Making fields read-only on edit but not when copying

Question asked by ssunklet on Oct 4, 2017
Latest reply on Oct 4, 2017 by ssunklet

Read-only Assigee and Group during copy.  I needed to force my users to use the menu transfer instead of simply editing the ticket.  I accomplished this by using code found in another community post (Assignee Field Read-Only after Inc is Created and saved ).  Basically this makes the assignee field read-only when a ticket is edited but not on a new ticket.  I expanded on it to include group for my customization.  However, this makes the fields read only during a copy too.   I'd prefer that these NOT be read-only on the copy.   Has anyone done something like this?

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