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Is there any way to include the ticket number in the survey or the email that is sent to the user?

Question asked by RichFTB on Oct 4, 2017
Latest reply on Oct 4, 2017 by Jon_Israel

We are going to be implementing surveys for our help desk and are trying to see if there is a way to include the ticket's number somewhere on the survey or in the email itself.  This is necessary as the users will likely not take the survey right away and it will help remind them of what took place.


We currently have the survey triggered by the 'Resolved' activity notification so the options for entering info are limited.