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Unable to start Gateway after VM Patch Update since it Updated the previous JDK version

Question asked by EYIndia on Oct 5, 2017
Latest reply on Oct 9, 2017 by EYIndia


Our infrateam updated a patch in linux server and the upgradation updated the JDK version and now we are unable to start the gateway services and unable to configure the gateway setup to change the JDK path with Updated one.


We have suggested the infra team to roleback the update or install the the previous JDK version.

Is there any other way that we can reconfigure our JDK path with the updated version


Getting the below logs while trying to configure the


[root@Gateway ~]# /opt/SecureSpan/Gateway/runtime/bin/
The JDK you have specified (/usr/lib/jvm/java-1.8.0-openjdk- does not exist.
Please run /opt/SecureSpan/Gateway/runtime/bin/ to configure.