CA Service Management

Good day Request your collaboration as a user diligence information in any form of Service Catalog but when you click on send it stays in "Wait" and does not generate the case. This only happens with a user and in all lops forms to which he has access.

Hi,

The message is very generic so it would be helpful to check the view.log/error.log for any error generated when reproducing the issue. Please provide the details of the errors you find in the logs when having the issue.

Regards,

Pablo

Good Morning Juan.

Please check on the following, somewhat formal kind of statement:
This 'Community' functionality is meant for relatively simple questions&(quick)answers for CA Service Catalog.
Looking into this one, it seems/appears that a 'quick answer' can not be made available within this community thread.
Apparently, 'investigation' and/or 'debugging' is needed to find a possible cause and solution for this.
Therefor I need to ask you to consider to open a 'standard' case.
Through which you can get 'standard' and 'full-service' follow-up by our Support Level 1 Team.
 
Thanks in advance for your understanding and kind regards, Louis.