CA Service Management

  • 1.  SC not login

    Posted Oct 06, 2017 03:38 AM

    Hello Team

     

    I have just integrated eem to AD and now I'm not able to login in service catalog. Saying username or password incorrect. Before that it was login perfectly.

     

    Even I cannot see those SC users which is spadmin, casmadmin etc in eem now

     

    What could be issue.

     

    Pls advise



  • 2.  Re: SC not login

    Broadcom Employee
    Posted Oct 06, 2017 04:18 AM

    When you switch the source to AD, you see AD users instead, not as well. You'll want to either create the users in your AD system, or use the command

     

    ant add-spadmin-user

     

    to promote one of your existing AD users to the spadmin role. You'll find more details in this tecdoc:

     

    How to add an 'spadmin-role' userid to the CA Service Catalog Environment. To be able to login to SC with a replaced use… 

     

    Hope this helps,

    Iain



  • 3.  Re: SC not login

    Broadcom Employee
    Posted Oct 06, 2017 05:12 AM

    Good Morning.

     

    After configuring EEM for AD,AD is 'leading' for the userid/password definitions.

    So, you need to add "spadmin, casmadmin" in AD first, before you configure EEM for AD.

    You can add these in AD now?

     

    Kind regards, Louis.



  • 4.  Re: SC not login

    Posted Oct 06, 2017 06:00 AM

    Hi Louis

     

    I can add these users in AD . after that will it require to reconfigure or just login will work??



  • 5.  Re: SC not login
    Best Answer

    Broadcom Employee
    Posted Oct 06, 2017 06:28 AM

    Good Afternoon Aamir Khan.

     

    After you add the users in the AD, they will(should) be visible in EEM then too(immediately).

    And then you should be able to login to SC and USS and PAM there after.

     

    Kind regards, Louis.



  • 6.  Re: SC not login

    Posted Oct 06, 2017 06:34 AM

    thanks louis



  • 7.  Re: SC not login

    Broadcom Employee
    Posted Oct 06, 2017 06:56 AM

    Good Afternoon Aamir Khan.

     

    Is it then okay to 'mark correct' for this thread?

     

    Thanks and kind regards, Louis.



  • 8.  Re: SC not login

    Posted Oct 06, 2017 06:58 AM

    Let me done with that n mark correct

     

    On 06-Oct-2017 3:57 pm, "Louis_van_Amelsfort" <