Rally Software

I'm attempting to import a Defect using the add-in-for-Excel.  For some reason I cannot import the Owner or Submittedby fields.

I continue to get the error when attempting to import an Owner or SubmittedBy that the user is not found.  I take these tow fields out and I can import ok.

So I thought I'd export a defect from Rally which contained valid user names in these fields.  These names exported fine.

 I deleted the formatted id field so I could re-import the defect data as a new defect.  I once again received the error that for both fields that the user names cannot be found.   This was the exact same user names that I had just exported.

What am I doing wrong that I cannot import these Owner or SubmittedBy fields.

For OWNER: Make sure you are using the owner's email address, this will translate to their username, but it's really their email address on the backend.  Try the same for SubmittedBy.

This worked - thank you