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Does anyone know how I can create a macro attribute for Access_Type previous

Question asked by DanaCalderwood4459035 on Oct 7, 2017
Latest reply on Oct 12, 2017 by jmayer

We would like to track when a user type changes to Analyst access type or from Analyst access_type back to non analyst access.  I would like it to work like Prev_status versus status.


Service Desk works very differently dependent on access type; but I can not figure out how to trigger actions when access_type changes.   Any ideas on a work around or does someone have a procedure to create a attribute?


Would like to know some of the inventive ideas being used by the community.