We would like to track when a user type changes to Analyst access type or from Analyst access_type back to non analyst access. I would like it to work like Prev_status versus status.
Service Desk works very differently dependent on access type; but I can not figure out how to trigger actions when access_type changes. Any ideas on a work around or does someone have a procedure to create a attribute?
Would like to know some of the inventive ideas being used by the community.